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description: Find answers to some common questions about Magic Palette here.
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# FAQs

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<summary><strong>What is Magic Palette?</strong></summary>

Magic Palette is your key to transforming empty [**The Sandbox**](https://www.sandbox.game/en/) LANDs into immersive, playable experiences with just a few clicks. This fully web-based creator’s tool leverages voxels as building blocks to streamline the level design process for [**The Sandbox**](https://www.sandbox.game/en/) experiences. Whether you’re a beginner, seasoned builder, or professional studio, Magic Palette enables rapid level design for you and your team.

With Magic Palette, you can:

* Generate Maps: Automatically create unique and themed maps for your LAND.
* Swap Themes: Easily change the themes or seasons of your full LAND with a click.
* Customize Levels: Access an extensive collection of BLOCKs to fine-tune your level design.
* Work with Voxel Maps: Advanced users can convert their own voxel creations into ready-to-play experiences.

Magic Palette empowers you to dynamically create engaging games and virtual spaces, attracting new players and continually bringing your LAND parcels to life in The Sandbox Metaverse.

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<summary><strong>What Software can be used to design my maps and level designs for Magic Palette?</strong></summary>

Every voxel editor that can export the **.vox** format of your model can be used to create designs for Magic Palette. We recommend using [**MagicaVoxel**](https://ephtracy.github.io/) or [**VoxEdit**](https://www.sandbox.game/en/create/vox-edit/), both voxel editors are available to download for free for Mac & PC. There is also the option to import Minecraft **.schem** files which allows you to build your level designs directly in Minecraft.&#x20;

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<summary><strong>What is the maximum map size supported?</strong></summary>

Magic Palette can reliably process The Sandbox LAND sizes up to 2x2 (4 LANDs or 192x192x128 voxels). While larger LAND sizes are possible, we can't guarantee stable performance. It depends on the complexity of your level design, and very large maps with a high voxel/block count may cause the app to freeze. \
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Please note, OBJ downloads are currently limited to 1x1 LAND (96x96x128 voxels).

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<summary><strong>Can my voxel map file contain multiple parts?</strong></summary>

Yes, your voxel model can be composed of multiple objects in a scene. Magic Palette will combine these into one model to work with. If you face issues with multiple objects in one scene try to combine all objects in your scene into one single model to get an accurate result.&#x20;

LAND size conforms to [**The Sandbox**](https://www.sandbox.game/en/) standard of 9&#x36;_&#x78;_&#x39;&#x36;_&#x78;_&#x31;28 BLOCKs. So if you are building a 1x1 LAND, your voxel scene needs to be 96x96x128 voxels. If you are building a 2x2, you must set up your scene with voxel objects not exceeding a maximum dimension of 192x192x128 voxels. Learn more about Scale and LAND use in The Sandbox here: [https://docs.sandbox.game/en/v/creators/basics/scale](https://docs.sandbox.game/en/v/creators/basics/scale)

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<summary><strong>Can I use my own color palette on my voxel map?</strong></summary>

Yes, you can start building with any palette in the voxel editor of your choice. Once you've imported your voxel model into Magic Palette, you can easily swap the colors to match the wide selection of BLOCKs available, giving your map the desired style. You can then save your new color palette as a .png or export your voxel model as a .vox file, which will include the adjusted palette. This lets you save and reuse your custom selection of assigned blocks for the current model you're working with or even allows you to use this color and BLOCK scheme for future scenes.

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<summary><strong>Can I import my own BLOCKs to Magic Palette?</strong></summary>

Yes, you can use the Block Manager and Bundle Manager to import and organize your custom BLOCKS. If you're a passionate BLOCK designer or a studio with a large collection of BLOCKs, we’d love to hear from you!

While we provide hundreds of free BLOCKs for users, we’re excited to feature more designers and their creations in Magic Palette. If you have your own BLOCK designs and would like to share them as bundles, please reach out to us - we’d love to feature your work!

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<summary><strong>Is it possible to load an existing The Sandbox experiences into Magic Palette?</strong></summary>

No, not yet. If you have a request to get one of your existing experiences editable as .vox model and available for Magic Palette, please reach out to us - We might be able to make the magic happen.&#x20;

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<summary><strong>What does Magic palette cost? Is there a Premium Plan or similar?</strong> </summary>

Magic Palette is completely free for all creators, and our goal is to keep future features and updates free as well! To enhance your scenes, we offer purchasable content like additional BLOCK bundles and themed ASSET bundles, giving you even more options to elevate your level designs. Your purchases directly support the ongoing development of Magic Palette, helping us continue to bring you exciting new features and new content. Consider supporting us and take your creations to the next level - thanks for being part of the journey!

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<summary>My Magic Palette did freeze, what can i do?</summary>

Heavy maps with more than 10 million voxels or very large maps can cause the app to freeze during import. If your app is frozen and shows an error message, reload the app in your browser and try to optimize your map before importing again. One very effective way to reduce the voxel count of a design is to hollow the main volumes. This can be achieved for example in [**MagicVoxe**](https://ephtracy.github.io/)[**l**](https://ephtracy.github.io/) with the "Hull" function.&#x20;

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<summary>I can't see my model anymore, where did it go? </summary>

While navigating the [**Viewport**](interface-overview/viewport), it's possible to lose orientation and focus on your loaded model. If this happens, simply use the [**Camera Reset**](interface-overview/bottom-bar)[ ](../interface-overview/bottom-bar#camera-reset)button located on the bottom bar to refocus your view and bring your model back into view.

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<summary><strong>How do I contact you? Where can suggest a feature or report a bug?</strong></summary>

For support, feel free to reach out via email at [**support@sandrush.com**](mailto:support@sandrush.com) or join our [**Discord**](https://discord.gg/tHvc2uwXce) and head to the Magic Palette section. There, you can open a support ticket and chat directly with our team about your request. We’re here to help! \
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If you have an inquiry or just a great idea for Magic Palette we would love to hear from you.  You can also always reach out to us through our official Socials.&#x20;

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